Mobiloop Kenya respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we may collect, use, and protect customer information.

Information We May Collect

Depending on how you use our website, we may collect information such as:

• Name
• Phone number
• Email address
• Delivery address
• Billing information
• Order information
• Product enquiries
• Customer service communications
• Website usage information

We only seek information that is reasonably necessary to provide our services and operate our business.

How We Use Your Information

Information may be used to:

• Process and fulfil orders
• Arrange deliveries
• Respond to enquiries
• Provide customer support
• Communicate about orders
• Improve our website and services
• Maintain business records
• Prevent fraudulent or unauthorized activity
• Comply with applicable legal obligations

Sharing Information

We do not sell customer personal information.

Where necessary to provide our services, information may be shared with relevant service providers, such as delivery or payment providers, where appropriate.

We may also disclose information where required by applicable law or legal process.

Payment Information

Where payments are processed through third-party payment providers, payment information may be handled by those providers according to their own privacy and security policies.

Mobiloop Kenya does not need to retain sensitive payment information that is handled directly by authorized payment processors.

Website Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and enhance the customer experience.

Customers may be able to control certain cookie settings through their browser.

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure.

Customer Rights

Depending on applicable Kenyan law, customers may have rights regarding their personal information, including rights relating to access, correction, objection, or other lawful requests.

Customers wishing to make a privacy-related request should contact Mobiloop Kenya.

Third-Party Services

Our website may use third-party services for functions such as payments, delivery, analytics, communications, hosting, or other business operations.

These third parties may process information according to their own terms and privacy policies.